Level 1 Support Specialist
- Herzliya Pituach, Israel
- Support & Customer Service
Within the INFINIDAT empire lies a dynamic, feisty family of 10 that does everything in its power to have any sort of on-site activity being completed smoothly and professionally. We are the first line of defence against everything that can harm our customer’s data - inside and out.
The role is highly technical and aims to grow in scope and responsibilities (#truestory). This is a great team to join in and grow from, at a company that has a very well established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
Escort on-site customer activities.
Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
Provide technical assistance to incoming phone calls and email queries related to our storage systems (both software and hardware).
Maintain and constantly improve an internal knowledge base aimed for inside use, technicians use and customer use
Required Skills & Experience:
Ability to work flexible hours
Fast learner, independent and detail-oriented
Fluent English (both written and verbal)
Great communication skills, loves working with people of all kinds
Strong troubleshooting and problem-solving skills
Basic knowledge in Linux and computers networking
Experience in similar roles - An advantage