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Level 1 Support Specialist

Job Description:

Within the INFINIDAT empire lies a dynamic, feisty family of 10 that does everything in its power to have any sort of on-site activity being completed smoothly and professionally. We are the first line of defence against everything that can harm our customer’s data - inside and out.

The role is highly technical and aims to grow in scope and responsibilities (#truestory). This is a great team to join in and grow from, at a company that has a very well established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.

Responsibilities:

  • Escort on-site customer activities.

  • Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)

  • Provide technical assistance to incoming phone calls and email queries related to our storage systems (both software and hardware).

  • Maintain and constantly improve an internal knowledge base aimed for inside use, technicians use and customer use

Required Skills & Experience:

  • Ability to work flexible hours

  • Client-oriented

  • Team player

  • Fast learner, independent and detail-oriented

  • Fluent English (both written and verbal)

  • Great communication skills, loves working with people of all kinds

  • Strong troubleshooting and problem-solving skills

  • Basic knowledge in Linux and computers networking

  • Experience in similar roles - An advantage

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