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Sustaining Engineer

Job Description:

We are looking for experienced and talented individuals with excellent problem solving and communication skills to join our Enterprise Storage Technical Support team.

As part of our Development Support team, you will be responsible for troubleshooting complex field issues and code defects. You will also take an active role in continuously improving our product by interacting directly with INFINIDAT customers and our developers.

Responsibilities:

  • Provide technical assistance and support for the most complex field issues
  • Diagnose technical field issues down to root cause
  • Work with the development teams for problem resolution
  • Provide remote and on-site diagnostics as needed (travel required)
  • Build training and educational material for the entire support organization

 

Required Skills & Experience:

  • 3 years of experience as a Sustaining Engineer
  • Linux administration hands on skills
  • TCP/IP networking concepts
  • Troubleshooting skills, familiar with the OS diagnostics tools and utilities
  • Basic storage understanding SAN,NAS
  • Strong communication skills

Preferred Qualifications:

  • Strong familiarity with enterprise storage concepts
  • Programming/scripting skills
  • Customer support experience (Tier3-4)
  • ISCSI experience
  • NAS experience
  • Skilled with multiple operating systems/hypervisors: Windows Server, VMWare, AIX, Solaris, etc.
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