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Hardware Analysis Technician

Job Description:

We are looking for a dedicated and highly motivated Hardware Analysis Technician with an excellent teamwork and interpersonal communication skills to work with the IVT (Integration, Verification, Test) team at Infinidat.

The candidate will be responsible for supporting the activities of our technicians at our integration site. In addition, the candidate must have great troubleshooting skills in order to analyze failures that we have with the hardware of our product, testing infrastructure and system level tests, all these to ensure that Infinidat ships the highest quality product to our customers.

The position requires availability during the weekends at the end of each quarter.

Responsibilities:

  • Complex problems troubleshooting and hardware debugging

  • Failure diagnostic and analysis

  • Verifying test procedures

  • Run software and hardware qualifications and tests

  • Respond to queries through a ticket system, email or over phone

  • Resolve technical hardware problems according to our knowledge base

  • Ability to take ownership on the issues which are being tackled and drive it to successful resolution

Required Skills & Experience:

  • 2+ years of experience as a Test Engineer / System Administrator / System Integrator/ PC Technician / IT Lab Engineer / Failure Analysis or at an equivalent position

  • Excellent system hardware diagnostic, troubleshooting and problem-solving skills

  • Practical knowledge of hardware components

  • Proven experience in Linux/Unix environment (user level)

  • Proven experience with complex large-scale systems

  • Excellent organizational skills, attention to details and ability to manage multiple tasks and projects simultaneously

  • Technology-oriented with analytic thinking and problem-solving skills

  • English at a high level

  • Availability to work on flexible hours

  • Team player (loves working with other people)

  • Fast learner and independent

Preferred Qualifications:

  • Experience in similar roles - an advantage

  • Practical knowledge of computer networking

  • Familiarity with data storage hardware equipment

  • Knowledge of storage protocols (SAN/NAS, Fiber Channel, iSCSI, SAS, SATA, NFS)

  • Engineering degree

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