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Planning & Analysis Support Operations Specialist

Job Description:

Our global customer success team is looking for the missing piece of its puzzle! If you’re a multitasker and a people person who’s into analyzing data - this job is for you. Our team designs and implements support operations processes while running different support projects such as customer installs, ad-hoc requests, spare parts inventory and cost and quality optimizations.


  • Plan and handle spare-parts inventory & RMAs.
  • Produce FRU plans on a quarterly, monthly and weekly basis.
  • Analyse data and generate reports to optimize operations cost, efficiency and quality using BI tools and other methods.
  • Establish, implement and optimize support process workflows to ensure successful, on-time execution.

Required Skills & Experience:

  • B.Sc./B.A. in Operations Research, Industrial Engineering, Information Systems, Mathematics/Statistics or related fields.
  • Analytical skills – a MUST.
  • Technical orientation: basic understanding of hardware - a MUST.
  • Spare parts inventory planning experience.
  • Statistics Knowledge.
  • Spreadsheet wizard: create reports, queries, pivots and charts.
  • Process-oriented mindset.
  • Superb project management and multitasking skills.
  • Strong communication skills with excellent English, both verbal & written.
  • Excellent inter-personal skills and a collaborative spirit.

Preferred Qualifications:

  • 2+ year of experience as a Planner or relevant work experience.
  • Familiarity with industry BI tools.
  • Programming/scripting skills in Python.
  • Experience working for a global organization: an advantage.
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