Support Operations Specialist
- Herzliya Pituach, Israel
- Support & Customer Service
Within the INFINIDAT empire lies a dynamic, feisty family of 10 that does everything in its power to have any sort of on-site activity being completed smoothly and professionally. We are the first line of defense against everything that can harm our customer’s data - inside and out. We do that in 24/7 shifts, taking place in our office at Herzliya Pituach.
This role is highly operational and aims to grow in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.
- Initiate and manage all on-site customer activities - logistically and operationally
Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
Provide initial assistance to incoming phone calls and email queries related to our product
Maintain and constantly improve an internal knowledge base and workflows
Required Skills & Experience:
- Availability for 4-5 shifts a week, including nights and weekends
Fast learner, independent and detail-oriented
Fluent English (both written and verbal)
Great communication skills, loves working with people of all kinds
Experience in similar roles - An advantage